Payment of booked services on our website at the moment is accepted by:
1- Credit / debit card.
2- Wire trasnfer.
In case of payment by wire transfer, payment of your reservation must be confirmed at least 10 days before the trip.
When the client goes to the payment page to enter personal data, the page will automatically enter through a protected server, which encrypts all their personal and credit card information.
The data transmission between the computer and CUBABEDS website are protected by SSL.
We recommend for the protection of your personal data, including your credit card details that remain on THE WEB with a link that begins with https://.
SSL, or Secure Sockets Layer, level «Secure Ports Layer» is a cryptographic protocol that provides a secure connection between the client and the server.
More information about SSL can be found here:
Payment with credit / debit cards.
The entire payment procedure, including the introduction of credit card data, is carried out on the site of our partner bank "BBVA" and is protected by all the security systems of the bank.
Cubabeds do not have access to your credit card or store any information about it.
Thus, at the time of payment you are already on the bank's SSL page and enter the data:
- Personal data.
- Credit card number.
- CVV code.
After entering and processing the data, the security system of the "BBVA" bank asks you to enter an additional code, the security code / 3D Secure or according to the credit card / debit used.
We work with 3D Secure technology MasterCard Secure Code, Verified by Visa
3D Secure Code / Secure technology is the most effective means of guaranteeing security.
Cards from the following payment systems are accepted:
The Bank's online payment processing system checks the customer's credit / debit card, including whether the available balance is sufficient to make a payment, and only then is the payment made and sends the response to execution of the payment. In case of lack of balance on the card to make a payment, the bank may reject the payment. In case of refusal of payment by the bank, the money in your account will not be charged. In this case, you get a message about a declined payment.
Payment can be made in a single payment of 100% of the cost of the services requested or in 2 installments, according to the terms of payment of the particular service (the terms of payment of the services are always shown in the website during the reservation of the service).
By making the payment of the requested services, you authorize to withdraw the balance from your credit card according to the amount generated in the payment order.
Payment by Wire Transfer:
The transfer must be sent to our bank account with the following details:
Company Name: Cubabeds Online Services SL
Registered office: 35018, Fotógrafo Fachico Rojas Fariña 3, 4AC, Las Palmas de Gran Canaria, Las Palmas, Spain.
IBAN (EUR): ES05 0182 0761 2902 0175 1468
BANK: Banco Bilbao Vizcaya Argentaria, S.A., «BBVA»
During the payment of the product, we ask you to indicate only the number of your reservation in the payment concept to be able to locate it, eg. Payment of the reservation HR456T.
Immediately after the payment is received, the confirmation of the payment as well as the necessary documentation will arrive at your email address.
Booking cancellation or modification.
The possibility of canceling or modifying a travel product or service purchased through the Cubabeds website is simple, just by accessing the system from My Bookings / Sign in, you can cancel your reservation In an easy way, once canceled, the information on the cancellation conditions will appear, this information can also be seen in each reservation process.
Cubabeds can assist you to find out if your rate admits changes or cancellations and, if you wish, we can manage your request for modification or cancellation, Cubabeds will charge of € 20.00 per reservation.
You should know that these management expenses are independent of the amounts that the Supplier may charge for making the changes or cancellation, by virtue of their terms and conditions that in the case of hotels you can see that cancellation or modification policy in the reservation process.
In compliance with the provisions of article 103. a) of Royal Decree 1/2007, of November 16, which approves the General Law on the Rights of Consumers and Users, we inform you that ONCE YOUR PURCHASE IS CONFIRMED, THE CUBABEDS MEDIATION SERVICE IS CONSIDERED TO BE PROVIDED IN ITS ENTIRETY AND ANY RIGHT OF WITHDRAWAL IS EXTINGUISHED.
Return and refund of orders.
The possibility of being reimbursed by the Provider depends on its own cancellation policies.
If you have the right to be reimbursed in accordance with them, Cubabeds will manage the reimbursement using the same payment method that you used for the purchase.
The return costs will be borne by the applicant.
Note: You must know that, there are elements in the Fares, such as Air Fares, which may be non-refundable therefore sometimes the refund is not the total amount paid, Cubabeds helps at all times to manage the refund.